Frequently asked questions

Booking

Do I need an account to book?: You need to give us traveller details because every departure is insured, and the insurer needs to know who was on the tour. You do not need to create a password to book.
How do I know my booking is confirmed?: Immediately. You get a confirmation email and a QR voucher as soon as payment goes through — there is no waiting for a guide to accept.
What is included in the price?: Every tour page lists what is included and what is not, per package. A licensed guide is always included. Entrance tickets, transport and meals vary by tour, so check that section before you book.
Can I bring extra people?: Only up to the group size shown on the tour. If you have already booked and want to add someone, contact us before the departure date — the guide may not have capacity, and turning up with extra people on the day usually does not work.

How do I pay?: Online, at the end of the booking flow. The price shown includes taxes and fees — there is nothing extra at the meeting point.
Is my payment secure?: Payments are handled by our payment providers. We never see or store your full card number.
What currency am I charged in?: You can view prices in your own currency, but the charge is made in the tour's local currency. Your bank may apply its own conversion rate, which is why the final amount on your statement can differ slightly from the displayed estimate.

Can I change my date?: It depends on the tour. Some include one free date change; the tour page says so under the cancellation terms. Contact us as early as you can — availability on the new date is the limiting factor.
What if I cancel?: Each tour states its own cancellation terms on its page, and they are shown again before you pay. They differ because the costs behind them differ: a four-hour walking tour can offer free cancellation up to 24 hours before, a multi-day trip with pre-paid hotels cannot.
What if you cancel, or the weather is bad?: You get a full refund or a different date, whichever you prefer. The same applies if the minimum group size is not met, if your guide does not arrive, or if the tour cannot run for reasons outside anyone's control. These guarantees apply to every tour on the platform.
What if I do not show up?: A no-show is treated as used and is not refundable. If you are running late, call the number on your voucher — a guide will usually wait if they know.

Where do I meet my guide?: The meeting point — or the pick-up arrangement — is on your voucher and on the tour page. Tours that pick you up will say which areas they cover.
What if there is a problem during the tour?: Contact the local team listed on the country page, or email support@myproguide.com. If the tour was not delivered as described, tell us on the day if you can — it is much easier to put right while you are still there.